Privacy Policy

Last updated: 02/08/2024

This Privacy Policy describes how The Rich Nest (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from therichnest.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Shopping information including the items you view, put in your cart or add to your wishlist.
• Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection, IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Payment processors who collect payment information (e.g., bank account, credit/debit card details, billing address) to process your payment and fulfill your orders.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties.

How We Use Your Personal Information

• Providing Products and Services: Process your payments, fulfill orders, manage accounts, arrange shipping, and facilitate returns/exchanges.
• Marketing and Advertising: Send promotional communications and tailor advertising on our Site and other platforms.
• Security and Fraud Prevention: Detect, investigate, or take action against possible fraudulent, illegal, or malicious activity.
• Communicating with You: Provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. For details, see Shopify’s Cookie Policy. Cookies help us improve our Site, remember your preferences, and tailor advertising. You can adjust your browser settings to block Cookies, but this may impact site functionality.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

• With vendors or third parties who perform services on our behalf.
• With business and marketing partners, including Shopify.
• When you consent or request disclosure.
• With affiliates within our corporate group.
• As part of a business transaction or to comply with legal obligations.

User Generated Content

Any content you post publicly may be accessible by others. We cannot guarantee privacy for publicly shared information.

Third Party Websites and Links

We are not responsible for the privacy practices of third-party sites linked from our Site. Review their policies before sharing personal data.

Security and Retention of Your Information

We take reasonable measures to protect your personal information but cannot guarantee "perfect security." Retention periods vary depending on legal and operational needs.

Your Rights and Choices

You may have rights under applicable law, including:

• Right to Access / Know
• Right to Delete
• Right to Correct
• Right of Portability
• Restriction of Processing
• Withdrawal of Consent
• Right to Appeal

To exercise these rights, contact us using the details below. We may need to verify your identity before processing requests.

Complaints

If you have complaints about how we process your personal information, contact us using the details below. You may also have the right to contact your local data protection authority.

International Users

Your personal information may be transferred outside your country, including to the United States. We use lawful mechanisms to protect these transfers, such as Standard Contractual Clauses.

Contact

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: joshua@richnests.com